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Refund Policy

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Last updated: February 6, 2026
Contents

1. INTRODUCTION

This Refund Policy explains the terms and conditions under which refunds are processed for bookings made through golden-travel.store, operated by RDL UNITED LLP.

Important: Refund eligibility is determined by the cancellation policy of each individual property. Always review the specific cancellation terms before booking.

Contact: info@golden-travel.shop

2. UNDERSTANDING CANCELLATION POLICIES

Each hotel, resort, or property sets its own cancellation policy. Before booking, you will see one of the following policy types:
2.1 Free Cancellation
What It Means:
  • Cancel by the specified deadline for a full refund
  • Deadline typically ranges from 24 hours to 7 days before check-in
  • Time is based on the property’s local time zone
Example: “Free cancellation until February 10, 2026, 11:59 PM (property local time)” Full Refund If:
  • Cancellation received before the deadline
  • Cancellation properly processed through our system
  • Original payment method is still valid
2.2 Partially Refundable
What It Means:
  • Refund amount depends on when you cancel
  • Earlier cancellation = higher refund
  • May include penalty fees or retention amounts
Example:
  • Cancel 14+ days before: 100% refund
  • Cancel 7-13 days before: 50% refund
  • Cancel 0-6 days before: No refund
Note: Specific terms vary by property and are clearly displayed at booking.
2.3 Non-Refundable
What It Means:
  • No refund if you cancel or modify
  • Usually offered at a discounted rate
  • Full payment charged immediately
Why Choose Non-Refundable:
  • Lowest available price (typically 10-30% cheaper)
  • Confirmed travel plans
  • Budget certainty
No Refund For:
  • Cancellations for any reason
  • No-shows (failure to check in)
  • Early departure
  • Changes to booking
Exception: Some properties may offer refunds in extreme circumstances (natural disasters, property closure) at their sole discretion.
2.4 Pay at Property
What It Means:
  • Payment made directly at the hotel upon check-in
  • Cancellation policies still apply
  • May require credit card to hold reservation
Cancellation:
  • Free cancellation typically available until check-in date
  • Specific deadline shown in booking confirmation
  • No charge if canceled before deadline

3. HOW TO CANCEL A BOOKING

  • 3.1 Online Cancellation
    Steps:
    1. Log in to your account at golden-travel.store
    2. Navigate to “My Bookings” or “Manage Reservations”
    3. Select the booking you wish to cancel
    4. Click “Cancel Booking”
    5. Confirm cancellation
    6. Receive cancellation confirmation via email
    Benefits:
    • Immediate processing
    • Instant confirmation
    • Automatic refund initiation (if eligible)
    • Available 24/7
    3.2 Email Cancellation
    Email: info@golden-travel.shop Subject: Cancellation Request – [Booking Reference Number] Include:
    • Full name
    • Booking reference/confirmation number
    • Email used for booking
    • Reason for cancellation (optional)
    Processing Time: Within 24 hours during business days
    3.3 Cancellation Deadline
    Critical: Cancellations must be received BEFORE the deadline shown in your confirmation:
    • Deadline is based on property local time
    • Cancellations after deadline are subject to charges
    • System timestamps determine cancellation time
    Tip: Cancel at least 1 hour before deadline to account for any processing delays.

4. REFUND PROCESSING

  • 4.1 Refund Timeline
    Standard Processing:
    • Refund initiated: Within 2-5 business days after cancellation
    • Bank processing: 5-10 business days
    • Total time: 7-15 business days typically
    Factors Affecting Timeline:
    • Your bank’s processing speed
    • Payment method used
    • International transactions (may take longer)
    • Currency conversion
    • Weekends and holidays
    4.2 Refund Method
    • Refunds are issued to the original payment method
    • Credit/debit card refunds appear as a credit on your statement
    • Cannot be refunded to a different card or method
    • Cannot be issued as cash or travel credit
    4.3 Currency and Exchange Rates
    Important:
    • Refunds processed in the original transaction currency
    • Exchange rates may differ from booking date
    • You may receive a different amount in your local currency
    • Golden Travel is not responsible for exchange rate fluctuations
    • Currency conversion fees may apply (charged by your bank)
    4.4 Partial Refunds
    For partially refundable bookings:
    • Refund amount calculated based on cancellation timing
    • Fees and penalties deducted before refund
    • You’ll receive a breakdown of charges
    • Remaining amount refunded to original payment method

5. NO-SHOW POLICY

5.1 What is a No-Show?
A no-show occurs when you:
  • Fail to check in on the arrival date
  • Do not cancel before the check-in date
  • Arrive without a valid booking confirmation
5.2 No-Show Charges
Typical Charges:
  • First night charged in full
  • Remaining nights may be canceled by property
  • No refund for no-shows
  • Additional fees may apply
5.3 Avoiding No-Show Charges
If You Cannot Arrive:
  1. Cancel your booking before check-in date
  2. Contact the property directly to arrange late arrival
  3. Contact our support: info@golden-travel.shop
  4. Modify your dates if possible
Late Arrival:
  • Notify property if arriving after check-in time
  • Most properties hold reservations until midnight
  • Late check-in may require advance notice

6. MODIFICATION POLICY

6.1 Changing Dates
How to Modify:
  • Contact our support team
  • Provide booking reference and desired new dates
  • Subject to availability and property policy
Charges:
  • Rate difference if new dates are more expensive
  • May be subject to cancellation fees
  • Some properties charge modification fees
Alternative:
  • Cancel existing booking (if free cancellation available)
  • Make new booking for desired dates
6.2 Adding Guests or Rooms
  • Additional guests may be subject to extra person charges
  • Additional rooms require a new booking
  • Contact property directly for guest modifications
6.3 Name Changes
  • Minor spelling corrections usually allowed
  • Complete name changes may not be permitted
  • Contact our support for assistance

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7. SPECIAL CIRCUMSTANCES

7.1 Property-Initiated Cancellations
If the property cancels your booking:
  • Full refund provided automatically
  • Alternative accommodation assistance offered
  • Refund processed within 5-7 business days
  • Compensation may be offered for inconvenience
Reasons:
  • Overbooking
  • Property damage or closure
  • Force majeure events
7.2 Force Majeure
Extraordinary circumstances beyond anyone’s control: Examples:
  • Natural disasters (hurricanes, earthquakes, floods)
  • Pandemics or health emergencies
  • War, terrorism, or civil unrest
  • Government travel restrictions
  • Property damage or closure
Refund Policy:
  • Handled case-by-case basis
  • Property policy takes precedence
  • We advocate on your behalf with properties
  • Travel insurance recommended for coverage
7.3 Travel Restrictions
Government-Imposed Restrictions:
  • Travel bans or quarantine requirements
  • Border closures
  • Visa denials
Refund Eligibility:
  • Depends on property policy
  • Documentation may be required
  • Contact us for assistance: info@golden-travel.shop
7.4 Medical Emergencies
  • Properties may offer compassionate refunds
  • Medical documentation typically required
  • Not guaranteed – depends on property discretion
  • Travel insurance strongly recommended

8. SERVICE FEES

8.1 Booking Fees
Golden Travel typically does not charge booking fees. The price you see includes all charges unless otherwise stated. Possible Fees:
  • Payment processing fees (if applicable)
  • Currency conversion fees (charged by banks)
  • Local taxes (may be payable at property)
8.2 Cancellation Fees
  • We do not charge cancellation fees for free cancellation bookings
  • Property cancellation penalties may apply (as per policy)
  • Non-refundable bookings retain full payment

9. DISPUTES AND COMPLAINTS

9.1 Refund Disputes

If you believe you should receive a refund:

Step 1: Contact Us

Step 2: Investigation

  • We review your booking and cancellation policy
  • Contact the property on your behalf
  • Assess eligibility for refund

Step 3: Resolution

  • Response within 5-10 business days
  • Explanation of decision
  • Refund processed if eligible
9.2 Property Issues

If you experience issues at the property:

During Your Stay:

  1. Report to property reception immediately
  2. Document the issue (photos, notes)
  3. Request resolution from property
  4. Contact us: info@golden-travel.shop

After Your Stay:

  1. Contact us within 14 days
  2. Provide detailed description and evidence
  3. We’ll liaise with property for resolution

Possible Outcomes:

  • Partial refund
  • Compensation or credit
  • Property improvement action
  • No refund (if issue not verified)

10. BEST PRICE GUARANTEE

10.1 Our Guarantee
If you find a lower price for the same:
  • Property
  • Room type
  • Dates
  • Cancellation policy
  • Guest numbers
Within 24 hours of booking, we will:
  • Match the price, OR
  • Provide a credit for the difference
10.2 How to Claim
Contact us within 24 hours: Verification Required:
  • Price must be publicly available
  • Same exact conditions
  • Valid booking (not group rates, loyalty programs, etc.)
Exclusions:
  • Auction sites
  • Membership-only rates
  • Opaque bookings
  • Package deals
  • Different payment terms

11. TRAVEL INSURANCE

11.1 Recommendation
We strongly recommend purchasing travel insurance to protect against:
  • Trip cancellation for covered reasons
  • Medical emergencies
  • Travel delays and interruptions
  • Lost or delayed baggage
  • Personal liability
11.2 What Insurance Covers
Typical coverage:
  • Cancellation due to illness or injury
  • Family emergencies
  • Natural disasters
  • Jury duty or subpoena
  • Job loss (in some policies)
Note: Golden Travel does not sell insurance. Consult insurance providers for coverage options.

12. EXCEPTIONS AND LIMITATIONS

12.1 Non-Refundable Items
No refunds available for:
  • Resort fees (if applicable)
  • Tourism/city taxes (if pre-paid)
  • Service charges
  • Incidental charges at property
  • Parking fees
  • Optional activities or amenities
12.2 Expired Bookings
  • Refund requests must be made within 30 days of check-out date
  • Claims after this period may not be processed
  • Exceptions for extenuating circumstances

13. CONSUMER PROTECTION RIGHTS

This policy does not affect your statutory rights under:

  • Canadian consumer protection laws
  • EU Consumer Rights Directive
  • UK Consumer Rights Act
  • Local consumer protection regulations

If local laws provide stronger protections, those laws prevail.

For information about how we process personal data, please refer to our Privacy Policy.

14. CONTACT INFORMATION

For Refund and Cancellation Inquiries:

RDL UNITED LLP/ Golden Travel
2nd Floor, College House, 17 King Edwards Road, London, HA4 7AE,

England, United Kingdom

Email: info@golden-travel.shop

Include in Your Message:

  • Booking reference number
  • Name on booking
  • Email used for booking
  • Detailed explanation of issue
  • Supporting documents (if applicable)

Response Time:

  • Urgent cancellations: Within 24 hours
  • General inquiries: Within 2-5 business days

15. UPDATES TO THIS POLICY

We may update this Refund Policy periodically. Changes will be effective immediately upon posting. Check the “Last Updated” date for the most recent version.

16. ACKNOWLEDGMENT

By making a booking through golden-travel.store, you acknowledge that you have read, understood, and agree to this Refund Policy and the specific cancellation terms of your chosen property.

Effective Date: February 6, 2026

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