FAQ
Frequently Asked Questions
Here are answers to the most common questions about using our hotel booking service.
General
What is this service?
Our platform is a global hotel booking service that allows travelers to compare prices, view verified reviews, and book hotels, resorts, hostels, and apartments in over 200 destinations worldwide.
Is it safe to book through your website?
Yes, all bookings are processed via secure, encrypted payment systems. We comply with PCI DSS standards and GDPR regulations to ensure data safety.
Booking Process
How do I make a booking?
Enter your destination and travel dates in the search bar, compare available hotels, select a room, and complete payment securely online.
Can I book multiple rooms at once?
Yes, you can book multiple rooms in a single reservation. Just select the number of rooms and guests when choosing your stay.
Will I get instant confirmation?
Most hotels provide instant confirmation. You will receive your booking voucher by email and in your account within minutes after payment.
Payments & Refunds
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and selected digital wallets. Payment options may vary by country.
Do you charge booking fees?
No, we do not charge additional booking fees. The price you see is the final amount, inclusive of taxes unless otherwise noted.
How do refunds work?
If your booking qualifies for free cancellation, refunds are processed to your original payment method within 5–10 business days.
User Account
Do I need an account to book?
You can book as a guest, but creating an account allows you to manage bookings, save favorites, and access loyalty benefits.
How do I reset my password?
Click “Forgot Password” on the login page, and follow the instructions to reset your password via email link.
Can I see my booking history?
Yes, all your past and upcoming bookings appear in the “My Bookings” section of your account.
Hotel Policies
What is the cancellation policy?
Cancellation policies vary by property. Most hotels offer free cancellation up to 24–48 hours before check-in. Details are shown before you book.
Are taxes included in the price?
Taxes and fees are shown transparently at checkout. Some local city taxes may be payable at the hotel upon arrival.
Can I request special amenities?
Yes, you can add requests such as late check-out, airport shuttle, or baby crib during booking. The hotel will confirm availability directly.
Troubleshooting & Support
I didn’t receive my confirmation email. What should I do?
First, check your spam folder. If you still cannot find it, log in to your account to view your booking or contact our support team 24/7.
What if the hotel cannot find my reservation?
Provide the hotel with your booking voucher and confirmation number. If issues persist, call our support hotline immediately for assistance.
How can I modify or cancel my booking?
Log into your account, go to “My Bookings,” and select “Modify” or “Cancel.” Availability of changes depends on the hotel’s cancellation policy.
Can I change the guest name on the booking?
Yes, in most cases. Go to your booking details page and edit the guest information. Some hotels may require advance notice.