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Privacy Policy

This Privacy Policy explains how Golden Travel collects, uses, and protects your personal information when you use our hotel booking services.

Last updated: 1 March 2025
Contents

1. Introduction

Golden Travel respects your privacy and is committed to protecting your personal data. This Privacy Policy describes what information we collect, why we collect it, and how we safeguard it. By using our services, you agree to this Policy.

2. Information We Collect

  • Account details: name, email, phone, login credentials.
  • Booking details: reservation history, payment details (processed securely), guest preferences.
  • Device & technical data: IP address, browser type, device identifiers, cookies.
  • Communications: customer support inquiries, chat transcripts, survey responses.

3. How We Use Your Information

  • To process and confirm bookings.
  • To personalize offers and improve user experience.
  • To provide customer support and respond to inquiries.
  • To comply with legal obligations, including fraud prevention and tax compliance.

4. Cookies & Tracking

We use cookies, web beacons, and similar technologies to improve functionality, measure performance, and deliver personalized ads. You can control cookies through your browser settings, but disabling them may affect site performance.

5. Sharing of Data

We only share your personal information as necessary to provide the Service:

  • With accommodation providers to complete your booking.
  • With payment processors to handle secure transactions.
  • With service providers (IT, analytics, customer support) under strict data protection agreements.
  • When required by law, court order, or to protect legal rights.

6. International Transfers

Because Golden Travel operates globally, your data may be transferred and processed outside your country of residence. We apply safeguards consistent with GDPR and other applicable laws, such as Standard Contractual Clauses.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Booking records are generally kept for up to 7 years as required by tax and audit laws.

8. Your Rights

  • Access: request a copy of your personal data we hold.
  • Rectification: correct inaccurate or incomplete data.
  • Erasure: request deletion of your data (“right to be forgotten”).
  • Restriction: limit how we process your data.
  • Portability: receive your data in machine-readable format.
  • Objection: object to processing for direct marketing or legitimate interests.

These rights may be subject to legal limitations. To exercise them, contact us at support@golden-travel.com.

9. Security

  • We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, secure servers, and monitoring. However, no system is completely secure; we cannot guarantee absolute security.

10. Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us to remove it.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their policies when you leave our Service.

12. Updates to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last updated” date. In case of material changes, we may also notify you via email or account notice.

13. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us:

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