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Privacy Policy

This Privacy Policy explains how Golden Travel collects, uses, and protects your personal information when you use our hotel booking services.

Last updated: February 6, 2026

Contents

1. INTRODUCTION

Golden Travel, operated by RDL UNITED LLP. (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our hotel booking services at golden-travel.store.

Data Controller:
RDL UNITED LLP/ Golden Travel
2nd Floor, College House, 17 King Edwards Road, London, HA4 7AE,

England, United Kingdom

Registration Number: OC354719
Email: info@golden-travel.shop

By using our services, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide

Account Information:

  • Full name
  • Email address
  • Phone number
  • Password (encrypted)
  • Communication preferences

Booking Information:

  • Guest names and details
  • Special requests (dietary needs, accessibility requirements)
  • Contact information for confirmations
  • Travel dates and destinations

Payment Information:

  • Credit/debit card details (processed by secure payment providers)
  • Billing address
  • Transaction history

Communication Information:

  • Customer support inquiries
  • Feedback and reviews
  • Newsletter subscriptions
  • Marketing preferences

Optional Information:

  • Date of birth (for special offers)
  • Passport information (if provided for booking)
  • Frequent traveler numbers
  • Meal preferences
2.2 Automatically Collected Information

Device and Usage Data:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and features used
  • Time spent on pages
  • Referring website
  • Click patterns and navigation paths

Location Data:

  • Approximate location based on IP address
  • Precise location (if you grant permission on mobile)
  • Search locations and destinations

Cookies and Tracking:

  • Session cookies
  • Preference cookies
  • Analytics cookies
  • Marketing cookies
  • Third-party cookies

See our Cookie Policy for detailed information.

2.3 Information from Third Parties

Property Partners:

  • Confirmation of stay completion
  • Guest experience feedback
  • Service requests and issues

Payment Processors:

  • Transaction verification
  • Fraud detection signals
  • Payment success/failure status

Social Media:

  • Profile information if you connect social accounts
  • Public posts mentioning us (with permission)

Third-Party Booking Partners:

  • Reservation details for properties booked through partners
  • Guest satisfaction data

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision
  • Processing bookings: Creating and managing reservations
  • Confirmations: Sending booking vouchers and receipts
  • Communication: Sending booking updates, reminders, and modifications
  • Customer support: Responding to inquiries and resolving issues
  • Account management: Maintaining your profile and preferences
3.2 Personalization
  • Remembering your preferences and settings
  • Providing personalized recommendations
  • Displaying relevant search results
  • Customizing marketing communications
  • Offering location-specific content
3.3 Payment Processing
  • Processing transactions securely
  • Detecting and preventing fraud
  • Verifying payment information
  • Managing refunds and cancellations
  • Maintaining transaction records
3.4 Marketing and Communications
With Your Consent:
  • Promotional emails about deals and offers
  • Newsletter subscriptions
  • Special occasion offers (birthdays, anniversaries)
  • Travel inspiration and tips
  • Surveys and feedback requests
Opt-Out Available: You can unsubscribe from marketing communications at any time.
3.5 Analytics and Improvement
  • Understanding user behavior and preferences
  • Analyzing booking trends and patterns
  • Improving website functionality
  • Testing new features
  • Optimizing user experience
  • Conducting market research
3.6 Security and Fraud Prevention
  • Detecting and preventing fraudulent bookings
  • Verifying user identity
  • Protecting against unauthorized access
  • Monitoring for suspicious activity
  • Enforcing our Terms and Conditions
  • Investigating violations
3.7 Legal Compliance
  • Complying with applicable laws and regulations
  • Responding to legal requests and court orders
  • Protecting our rights and property
  • Enforcing agreements
  • Resolving disputes

4. LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data based on:

Contract Performance: Processing necessary to fulfill your booking and provide services

Legitimate Interests:

  • Fraud prevention and security
  • Service improvement and analytics
  • Direct marketing to existing customers
  • Business development

Legal Obligation:

  • Tax and accounting requirements
  • Compliance with booking regulations
  • Response to legal requests

Consent:

  • Marketing communications to new users
  • Optional features and services
  • Cookie usage (non-essential cookies)

You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

5. HOW WE SHARE YOUR INFORMATION

5.1 Property Partners
We share necessary information with hotels and accommodations to complete your booking:
  • Guest names and contact details
  • Check-in/check-out dates
  • Special requests and requirements
  • Number of guests
  • Payment confirmation (not full card details)
5.2 Service Providers
We work with trusted third parties who assist in operating our services: Payment Processors: Visa, Mastercard, secure payment gateways Cloud Hosting: Data storage and server infrastructure Email Services: Transactional and marketing emails Analytics: Google Analytics, website usage tracking Customer Support: Help desk and chat platforms Fraud Prevention: Fraud detection and prevention services Marketing: Advertising platforms and campaign management All service providers are contractually obligated to protect your data and use it only for specified purposes.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
5.4 Legal Requirements
We may disclose information when required by law or to:
  • Comply with legal processes (subpoenas, court orders)
  • Enforce our Terms and Conditions
  • Protect our rights, property, and safety
  • Protect users and the public from harm
  • Prevent fraud or illegal activity
5.5 Aggregated and Anonymized Data
We may share aggregated or anonymized data that cannot identify you personally for:
  • Industry analysis and reporting
  • Market research
  • Business development
  • Public statistics
5.6 With Your Consent
We may share information with other parties when you explicitly consent or direct us to do so.

6. INTERNATIONAL DATA TRANSFERS

6.1 Cross-Border Transfers
Our services operate globally, and your data may be transferred to and processed in countries outside your country of residence, including:
  • Canada (our primary operations)
  • United States (cloud services, analytics)
  • European Union (property partners)
  • Other countries where our partners operate
6.2 Safeguards
We ensure adequate protection through:
  • Standard Contractual Clauses (SCCs)
  • Privacy Shield frameworks (where applicable)
  • Adequacy decisions by relevant authorities
  • Appropriate technical and organizational measures
6.3 International Properties
When you book accommodations abroad, your information is shared with properties in those countries, which may have different data protection laws.

7. DATA RETENTION

7.1 Retention Periods
We retain your information for as long as necessary to: Active Accounts: Duration of account activity plus reasonable period Completed Bookings: 5 years for tax and accounting purposes Marketing Data: Until you unsubscribe or withdraw consent Cookies: As specified in our Cookie Policy Legal Requirements: As required by law
7.2 Deletion
After retention periods expire, we securely delete or anonymize your data. You may request earlier deletion, subject to legal and contractual obligations.

8. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the following rights:
8.1 Access and Portability
  • Right to Access: Request a copy of your personal data
  • Data Portability: Receive your data in a structured, machine-readable format
  • Transfer: Request transfer of data to another service provider
8.2 Correction and Deletion
  • Rectification: Correct inaccurate or incomplete information
  • Erasure (“Right to be Forgotten”): Request deletion of your data
  • Update: Modify your account information at any time
8.3 Restriction and Objection
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Marketing Opt-Out: Unsubscribe from promotional communications
8.4 Withdrawal of Consent
  • Withdraw consent for data processing at any time
  • Does not affect processing before withdrawal
  • May limit service availability
8.5 Complaints
  • File a complaint with your local data protection authority
  • Contact us first to attempt resolution
8.6 How to Exercise Rights Email: info@golden-travel.shop Subject: Privacy Rights Request Include: Your name, email, and specific request Response Time: We respond within 30 days of verified requests.

9. CHILDREN'S PRIVACY

9.1 Age Restriction Our services are not intended for children under 18. We do not knowingly collect personal information from minors.
9.2 Parental Consent
If we discover we have collected information from a child without parental consent, we will delete it immediately.
9.3 Family Bookings
Parents or guardians may provide information for minor guests as part of family bookings. This is permitted for legitimate travel purposes.

10. SECURITY MEASURES

10.1 Technical Safeguards
  • Encryption: SSL/TLS encryption for data transmission
  • Secure Servers: Protected data storage with access controls
  • Payment Security: PCI DSS compliant payment processing
  • Firewalls: Network protection against unauthorized access
  • Regular Backups: Secure data backup systems
10.2 Organizational Safeguards
  • Employee training on data protection
  • Access controls and authentication
  • Confidentiality agreements
  • Regular security audits
  • Incident response procedures
10.3 Your Responsibility
  • Use strong, unique passwords
  • Keep login credentials confidential
  • Log out after using shared devices
  • Report suspicious activity immediately
  • Enable two-factor authentication (when available)
Note: No method of transmission or storage is 100% secure. While we implement strong security measures, we cannot guarantee absolute security.

11. COOKIES AND TRACKING

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

11.1 Cookie Types
  • Essential cookies (required for functionality)
  • Performance cookies (analytics)
  • Functional cookies (preferences)
  • Marketing cookies (advertising)
11.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

12. THIRD-PARTY LINKS

Our Website may contain links to third-party websites (properties, partners, social media). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

13. DO NOT TRACK SIGNALS

Our Website does not currently respond to “Do Not Track” browser signals, as there is no universally accepted standard for compliance.

14. EUROPEAN USERS (GDPR)

For users in the European Economic Area (EEA), the United Kingdom (UK), and Switzerland:

14.1 Data Controller

RDL UNITED LLP, a company incorporated in the United Kingdom, acts as the data controller for your personal information.

14.2 Applicable Law

For users in the United Kingdom, processing is carried out in accordance with the UK GDPR and the Data Protection Act 2018.

For users in the EEA and Switzerland, processing is carried out in accordance with Regulation (EU) 2016/679 (EU GDPR), where applicable.

14.3 Legal Basis

Processing is based on consent, contract performance, legal obligation, and legitimate interests as detailed in Section 4.

14.4 Your Rights

You have the right to access, rectify, erase, restrict, or object to processing of your personal data, request data portability, and lodge a complaint with the relevant supervisory authority in your jurisdiction.

15. CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents have additional rights under the California Consumer Privacy Act:
15.1 Right to Know
  • Categories of personal information collected
  • Sources of personal information
  • Business purposes for collection
  • Categories of third parties with whom we share
15.2 Right to Delete
Request deletion of personal information, subject to legal exceptions.
15.3 Right to Opt-Out
We do not sell your personal information. If our practices change, we will provide an opt-out mechanism.
15.4 Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
15.5 Authorized Agent
You may designate an authorized agent to make requests on your behalf with proper documentation.

16. CANADIAN PRIVACY LAW (PIPEDA)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA):

  • Collection limited to necessary purposes
  • Consent for collection, use, and disclosure
  • Accuracy of personal information
  • Safeguards for protection
  • Openness about policies and practices
  • Individual access to own information
  • Accountability for compliance

17. UPDATES TO THIS POLICY

We may update this Privacy Policy to reflect:
  • Changes in our practices
  • Legal or regulatory requirements
  • New features or services
  • User feedback
17.1 Notification
Material changes will be communicated via:
  • Email notification
  • Website banner or notice
  • In-app notification (mobile users)
17.2 Effective Date
Changes take effect on the “Last Updated” date shown above. Continued use constitutes acceptance.

18. CONTACT INFORMATION

18.1 General Privacy Inquiries
Email: info@golden-travel.shop Mail: RDL UNITED LLP 2nd Floor, College House, 17 King Edwards Road, London, HA4 7AE, England, United Kingdom
18.2 Data Protection Officer
For data protection matters, contact our privacy team at: info@golden-travel.shop
18.3 Response Time
We aim to respond to privacy inquiries within 5 business days.

19. SUPERVISORY AUTHORITIES

19.1 United Kingdom Information Commissioner’s Office (ICO) Website: ico.org.uk
19.2 European Union
Contact your local Data Protection Authority in your EU member state.
19.3 Canada
Office of the Privacy Commissioner of Canada Website: priv.gc.ca
19.4 California
California Attorney General’s Office Website: oag.ca.gov

20. CONSENT

By using Golden Travel services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Effective Date: February 6, 2026

© Golden Travel. All rights reserved.