Terms & Conditions

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Terms & Conditions

Please read these Terms & Conditions carefully before using the Golden Travel hotel booking service.

Contents

1. INTRODUCTION

Welcome to Golden Travel (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our hotel booking services available at golden-travel.store (the “Website”).

Operated by:
RDL UNITED LLP
Registration Number: OC354719
Address: 2nd Floor, College House, 17 King Edwards Road, London, HA4 7AE, England, United Kingdom
Email: info@golden-travel.shop

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. DEFINITIONS

“User” or “You” means any person accessing or using our services
“Booking” means a reservation made through our Website
“Hotel” or “Property” means any accommodation listed on our platform
“Service Provider” means the hotel, resort, or accommodation provider
“Confirmation” means the booking voucher sent after successful reservation
“Guest” means the person(s) staying at the booked accommodation
“Rate” means the price displayed for accommodation

3. ELIGIBILITY

3.1. You must be at least 18 years old to make a booking.

3.2. You must provide accurate, current, and complete information during the booking process.

3.3. You must have the legal capacity to enter into binding contracts.

3.4. You are responsible for ensuring that all guests traveling with you comply with these Terms.

4. ACCOUNT REGISTRATION

4.1. You may create an account to manage bookings and receive personalized offers.
4.2. You are responsible for maintaining the confidentiality of your account credentials.
4.3. You agree to notify us immediately of any unauthorized use of your account.
4.4. You are responsible for all activities that occur under your account.

5. BOOKING PROCESS

5.1 How to Book

Search: Enter destination, check-in/check-out dates, and number of guests
Select: Choose your preferred accommodation
Guest Details: Provide accurate guest information
Payment: Complete secure payment
Confirmation: Receive instant booking voucher via email

5.2 Booking Confirmation

Confirmation is sent to the email address provided
Confirmation includes booking reference number, property details, dates, and rate
You must present confirmation voucher at check-in
Booking is complete only upon receipt of confirmation

5.3 Booking Accuracy

You are responsible for:

Verifying all booking details before payment
Ensuring correct dates, guest numbers, and special requests
Checking accommodation description, amenities, and location

Reading cancellation and payment policies

6. PRICING AND PAYMENT

6.1 Displayed Rates
- All prices are displayed in the currency shown
- Rates are per night unless otherwise stated
- Prices may vary based on dates, availability, and demand
- Promotional codes and discounts are subject to terms and availability
6.2 What’s Included
Rates typically include:
- Accommodation for specified dates
- Amenities as listed in property description
- Taxes (where stated as “inclusive”)
Rates typically DO NOT include:
- Tourism or city taxes (payable at property)
- Resort fees (where applicable)
- Incidental charges (minibar, room service, parking, etc.)
- Optional activities or services
6.3 Payment Methods
We accept:
- Visa
- Mastercard
- Other major credit/debit cards as displayed
6.4 Payment Processing
- Payments are processed securely through encrypted connections
- Full payment is typically required at time of booking
- Some properties offer “pay at property” options
- Currency conversion may apply based on your card issuer
6.5 Price Guarantee
Our Best Price Guarantee means:
- We strive to offer competitive rates
- IConditions and exclusions apply

Component	Description
Room Rate	Base price per night for selected room type and occupancy.
Taxes/Fees	VAT, city tax, resort fee (if applicable).
Total	Full amount due as displayed at checkout.

7. CANCELLATION AND MODIFICATIONS

7.1 Cancellation Policies
Each property sets its own cancellation policy, which is clearly displayed before booking:
Free Cancellation:
- Cancel by the specified date for full refund
- Cancellation deadline shown in booking confirmation
Non-Refundable:
- No refund for cancellation
- Usually offered at lower rates
Partial Refund:
- Some properties offer partial refunds based on cancellation timing
- Specific terms shown at booking
7.2 How to Cancel
- Log into your account and select “Manage Booking”
- Contact customer support: info@golden-travel.shop
- Cancellation must be received before deadline (property local time)
- Cancellation confirmation will be sent via email
7.3 Modifying Bookings
- Modifications subject to availability and property policy
- Date changes may result in rate differences
- Adding guests or rooms may require new booking
- Contact us for modification assistance
7.4 No-Shows
- Failure to check in without prior cancellation is a “no-show”
- Full charges apply for no-shows
- Remaining nights may be canceled by property
- No refund for no-show reservations

8. CHECK-IN AND CHECK-OUT

8.1 Check-In Requirements
- Valid government-issued photo ID required
- Credit card for incidentals (may be required by property)
- Booking confirmation voucher
- Minimum age requirements may apply (typically 18-21)
8.2 Check-In/Check-Out Times
- Standard check-in: 2:00 PM – 4:00 PM (varies by property)
- Standard check-out: 10:00 AM – 12:00 PM (varies by property)
- Early check-in/late check-out subject to availability and fees
- Specific times shown in booking confirmation
8.3 Special Requests
- Special requests (early check-in, adjoining rooms, high floor, etc.) are not guaranteed
- Requests are forwarded to properties but subject to availability
- Properties cannot be held liable for unfulfilled requests

9. PROPERTY RESPONSIBILITIES

9.1 Our Role

Golden Travel acts as an intermediary between you and the property:

We facilitate bookings but do not own or operate properties
Properties are responsible for providing the accommodation
We are not liable for property services, conditions, or conduct

9.2 Property Standards

Property descriptions, photos, and amenities are provided by properties
We make reasonable efforts to ensure accuracy
Actual conditions may vary from descriptions
Properties are responsible for maintaining standards

9.3 Issues at Property

If you experience issues:

Report to property reception immediately
Allow property opportunity to resolve
Document issue with photos if relevant
Contact our support: info@golden-travel.shop
We will assist in communication with property

10. USER RESPONSIBILITIES

10.1 Conduct

You agree to:

Behave respectfully toward property staff and other guests
Comply with property rules and local laws
Pay for damages or excessive cleaning caused by you
Not engage in illegal activities
Not disturb other guests

10.2 Prohibited Activities

You may not:

Make fraudulent bookings
Use stolen payment methods
Provide false information
Resell bookings for profit
Use our service for commercial room aggregation
Violate intellectual property rights

11. TRAVEL DOCUMENTS AND REQUIREMENTS

11.1 Your Responsibility
You are solely responsible for:
- Valid passport for international travel
- Necessary visas and entry requirements
- Travel insurance
- Health requirements and vaccinations
- Checking travel advisories
- Compliance with destination regulations
11.2 Age Requirements
- Some properties require guests to be 18 or 21+ to check in
- Adult supervision may be required for minors
- Age requirements shown in property details

12. PROMOTIONAL CODES AND DISCOUNTS

12.1 Usage Terms
- Promotional codes (e.g., BOOK30SAMUI) subject to specific terms
- Codes may have expiration dates, blackout dates, or minimum stays
- One promotional code per booking unless otherwise stated
- Codes cannot be combined with other offers
- Codes are non-transferable and have no cash value
12.2 Discount Validity
- Discounts shown (e.g., “30% OFF”) are calculated from regular rates
- We reserve the right to modify or cancel promotions
- Fraudulent use of codes may result in booking cancellation

13. CUSTOMER SUPPORT

13.1 24/7 Support

We provide round-the-clock customer support:

Email: info@golden-travel.shop
Response Time: Within 24 hours
Languages: Multiple languages supported

13.2 Support for

Pre-booking questions
Booking modifications and cancellations
Payment issues
Property communication
Complaint resolution

14. REVIEWS AND RATINGS

14.1 Posting Reviews

Reviews must be based on genuine stays
Reviews should be honest, relevant, and respectful
No profanity, discrimination, or personal attacks
We reserve the right to remove inappropriate reviews

14.2 Review Authenticity

We verify reviews are from actual guests
Reviews are published after moderation
Properties cannot pay for positive reviews or remove negative reviews

15. INTELLECTUAL PROPERTY

15.1 Our Content
All content on our Website, including:
- Logos, trademarks, and branding
- Text, images, and graphics
- Software and code
- Design and layout
is owned by Golden Travel or our licensors and protected by copyright and intellectual property laws.
15.2 Limited License
You may:
- View and use our Website for personal, non-commercial purposes
- Print booking confirmations
You may NOT:
- Copy, reproduce, or redistribute our content
- Create derivative works
- Use our content for commercial purposes
- Use automated tools to scrape data

16. LIMITATION OF LIABILITY

16.1 Service Provision

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We provide booking services on an “AS IS” and “AS AVAILABLE” basis
We do not guarantee uninterrupted or error-free service
We are not liable for property services, conditions, or experiences
We are not liable for travel disruptions, cancellations, or delays

16.2 Indirect Damages

We are not liable for:

Indirect, incidental, or consequential damages
Lost profits or revenue
Loss of data or business
Personal injury or property damage at properties
Acts of God, natural disasters, or force majeure events

16.3 Maximum Liability

Our total liability for any claim shall not exceed the amount you paid for the affected booking.

17. INDEMNIFICATION

You agree to indemnify and hold harmless Golden Travel, RDL UNITED LLP, and our affiliates from any claims, damages, or expenses arising from:

Your violation of these Terms
Your use of our services
Your conduct at properties
Fraudulent or illegal activities
Violation of third-party rights

18. FORCE MAJEURE

We are not liable for failure to perform obligations due to circumstances beyond reasonable control, including:
- Natural disasters (earthquakes, hurricanes, floods)
- War, terrorism, or civil unrest
- Pandemics or health emergencies
- Government actions or travel restrictions
- Technical failures or cyber attacks

19. DISPUTE RESOLUTION

19.1 Governing Law

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

19.2 Dispute Process

Before commencing formal legal proceedings, the parties shall:

Contact the support team in writing to seek resolution of the issue;
Allow a period of 30 (thirty) days for good-faith negotiations and resolution attempts;
If the matter remains unresolved, the parties may agree to submit the dispute to mediation in England and Wales in accordance with applicable UK mediation procedures.

19.3 Jurisdiction

If the dispute is not resolved through negotiation or mediation, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19.4 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or collective proceedings.

If you are a consumer resident in a country with mandatory consumer protection provisions, such provisions may apply in addition to or instead of the foregoing.

20. PRIVACY AND DATA PROTECTION

Your personal information is collected and processed according to our Privacy Policy. By using our services, you consent to our data practices.

21. COOKIES

We use cookies to enhance your experience. See our Cookie Policy for details.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of third-party sites.

23. TERMINATION

23.1 By You

You may stop using our services at any time. Active bookings remain subject to these Terms.

23.2 By Us

We may suspend or terminate your access if:

You violate these Terms
Fraudulent activity is suspected
Required by law
For business or operational reasons

23.3 Effect of Termination

Upon termination:

Confirmed bookings remain valid
Outstanding payments remain due
Certain provisions survive termination (indemnification, limitation of liability, etc.)

24. AMENDMENTS

We reserve the right to modify these Terms at any time. Material changes will be notified via email or website notice. Continued use after changes constitutes acceptance.

25. SEVERABILITY

If any provision is found invalid or unenforceable, remaining provisions continue in full effect.

26. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Golden Travel.

27. CONTACT INFORMATION

For questions about these Terms:

RDL UNITED LLP/ Golden Travel
2nd Floor, College House, 17 King Edwards Road, London, HA4 7AE,

England, United Kingdom

Email: info@golden-travel.shop
Website: golden-travel.store

28. LANGUAGE

These Terms are provided in English. Translations may be provided for convenience, but the English version prevails in case of discrepancies.

29. ACKNOWLEDGMENT

By clicking “Book Now,” completing a reservation, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Effective Date: February 6, 2026